There are evidently two companies that control the tolls on Denver’s E-470. Most of the road is controlled by ExpressToll.com, but the North West corner, called the Northwest Parkway, for some reason is controlled by a different company called Go-Pass. Not only is this terribly inconvenient (having to have two different accounts and/or getting two different bills to pay tolls for simply driving in a circle –even on just one outing), but the real insult to injury is that it would seem Go-Pass likes to charge you for things that may not have transpired.
We picked someone up at the Denver airport and drove them to Boulder on E-470. I received our bill from ExpressToll.com, logged on, and paid the $3.15. There were no fees, and it was very simple (actually, the online billing system was screwed up and they kept trying to charge me $6.30 even though the bill was only for $3.15 so I had to call and get that sorted out, but that’s another story…).
A month later we received a bill from Go-Pass. The toll was $3.20, yet the bill was for $4.55. I’m sure they count on people going, “Meh, it’s only a couple of bucks,” but I called the number on my bill.
First of all, there is a $.15 processing fee. Why in the world would this not be included in the toll? Not only that, but there is a $.60 mailing fee. Here’s the kicker though… they charged me two “mailing fees,” claiming to have already sent me one bill.
When I called to get this corrected, I think the person on the phone was rather surprised that I was complaining about $.60 (again, I think they make money off most people just saying, “Meh, it’s only $.60”). I told her I had never received a previous bill. She told me I had. I asked if I was just supposed to believe her and accept her word as fact. She said they keep very specific records. So I asked her to prove it. She put me on hold for quite a while, but when she came back she let me know that she had spoken to her supervisor, and when they looked it up it turns out that even though the bill had been generated, “for some reason” it hadn’t gone out.
WELL IMAGINE THAT.
I am so sick of companies nickel and diming me for fees and services, and then on top of that charging me for services that I DIDN’T RECEIVE, because they don’t think I’m paying attention.
I know most people don’t. But the point of this post is: PAY ATTENTION… YOU’RE LIKELY GETTING SCREWED.