This happens so often that I'm going to start documenting it.
My house was built in 1955. That's more than 50 years ago. It's always been in the same place. Nobody has ever moved my house.
So why is it that UPS can't seem to find my house? My blood pressure goes up when I know I'm supposed to receive something from them. About 80% of the time I'm supposed to receive something from UPS, this is the scenario:
- The sender e-mails be the tracking number.
- I watch the package move through UPS tracking system.
- The day arrives when it goes through Commerce City and is reported "out for delivery."
I then call the national UPS line (800.742.5877 --it's actually on my speed dial) and talk to someone far, far away about the situation that happens all the damn time. They verify my address ("...yes, that's correct... house has been here since 1955...") and then they say they'll have someone call me back. Sometime they do, most times they don't, and I have to call them.
Today I called four times over the course of five hours. The first time I verified the address, and gave them ultra-specific directions to my house. A supervisor finally called me and told me they had delivered the package.
"No you didn't."
"Yes we did. The driver said the gate was locked, so he tossed it over the gate."
First of all, why are they throwing my packages? Second of all, there is no lock on my gate. I do have a neighbor almost half a mile away with a lock on his gate. There is NO number on his gate posts. My gate posts are CLEARLY marked with my house number.
Why would a UPS driver toss a package over a LOCKED gate with NO ADDRESS marked anywhere? Especially after I've left really, really specific directions as to where my house it.
And it's not like I live out in the boondocks. My house is quite easy to find.
Stupid. Stupid. Stupid.
So today is probably around the twentieth time this has happened in the two years I've lived here. From now on, I'll be sure to post an update each time it happens, if for nothing else than to have a good idea of the actual number of times it's happened.
The local supervisor, Ron, whom I'm on a first name basis with at this point, says he's finally going to PERMANENTLY put the information in their computer... but I don't believe him AT ALL. They've told me that before. I even drove all the way down to Denver once to get my package and try and convince them to put the information into their computer.
Even though they said they were, they obviously didn't.
keywords: UPS sucks, multiple complaints against UPS, why I hate UPS, what the hell is wrong with UPS, why can't UPS tell north from south, is UPS allergic to GPS?