Thousands of people woke up this morning to a beautiful BSOD. Anyone who ran the AVG update last night on their Windows XP or Vista computer woke up to a non functioning computer.
The important parts of the message I got (what you need to Google) were:
stop: c0000135 msvcr80.dll
The problem I found (after hours of my day wasted) was that an AVG update is hosing people’s computers. Here’s the fix:
- Get thee to a command prompt (easiest way is using your Windows Install CD).
- c: (or whatever your boot drive is)
- cd program files (x86)
- cd avg
- cd avg10
- ren avgrsa.exe x_avgrsa.exe
- ren avgchsva.exe x_avgchsva.exe
Yes, I know you can get all the way to the final “avg10” directory by typing in the full, direct file path, but I like going this route to be sure I’m not overlooking another directory. Your location of AVG could vary, depending upon where it’s installed (for instance, not “AVG10”). You just need to be sure you’re finding your active install of AVG, and then finding the avgrsa and avgchsva files.
Alternatively to renaming the above files, you can also just delete avgrsa.exe and avgchsva.exe, but I like to leave things intact to make restoration easier. Many of the “solutions” I found suggested renaming the whole AVG directory (or even simply removing it), but just renaming the two files above will allow you to continue to download AVG updates in the off chance that they fix this mess (they haven’t as of 1pm today) .
Once my machine was back up and running (booted without issue once the above steps were completed), I was still able to run an AVG update using the tray icon. The update found definition updates, etc., so we’ll see if AVG is on it enough to correct the problem with this morning’s update. If not, I’m finding a new anti-virus software.